FAQs

Welcome to our FAQs page where we aim to provide answers to the most common queries about our products and services. Find detailed responses to questions about shipping, returns, payment methods, and more. If you're wondering about our company policies or need assistance with your order, you've come to the right place. Our Frequently Asked Questions section covers everything you need to know, ensuring a smooth shopping experience. Whether you're a new customer or a returning one, our FAQs are here to address any concerns you may have. Browse our page to find the information you're looking for.

General

• What areas do you deliver to?
  We currently deliver within Qatar only.
• What are your store hours?
  Our store operates from 10:00am to 9:00pm ( Saturday to Thursday) 
  3pm to 9:00pm ( Friday).
• Do you offer returns and replacements?
  Yes, we do, You can return or replace your items within 14 days of purchase.
• What is your pickup service option?
  We offer a pickup service if you prefer to collect your order yourself. Pickup timing is from 10:30am to 9pm (Saturday to Thursday)
  3pm to 9pm (Friday).

Delivery

• How long does delivery take?
  We offer same-day delivery and delivery within 24 working hours for most orders.
• Do you offer cash on delivery (COD)?
  Yes, we do offer COD for your convenience.
• Do you accept card on delivery?
  Yes, you can also pay by card upon delivery.
• Are there any delivery charges?
  Delivery charges are applicable. However, we offer free delivery for orders above QAR 35 within a 15km radius from our store.

Order and Payment

• What payment methods do you accept?
  We accept cash and card payment.
• How do I place an order?
  You can place an order through our website www.dohansqatar.com or Call/ WhatsApp 66043078.
• Can I cancel my order?
  Yes, you can cancel your order within 12 hours of placing it.

Additional Information

• Where can I find your store location?
  Our store is located in Doha, Qatar. You can find us by searching Dohans Qatar on Google or Google Maps. For your convenience, you can also follow this link: Google Map